Refund policy

At Merciful Meadows, every item is made to order especially for you. Because of the custom nature of our products, we do not accept returns, exchanges, or cancellations for reasons such as ordering the wrong size, changing your mind, or personal preference.

We encourage you to review all product details, sizing information, and your shipping address carefully before placing your order.

Incorrect or Damaged Orders

Your satisfaction is important to us. If your order arrives damaged, defective, or you receive the wrong item, we'll make it right.

If you experience one of these issues, please contact us within 7 days of receiving your order and include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the damaged, defective, or incorrect item

Once we review your request, we may offer a replacement or a refund, depending on the situation.

Non-Returnable Items

The following are not eligible for returns or refunds:

  • Items ordered in the wrong size or color

  • Orders placed with an incorrect shipping address

  • Products that have been worn, washed, or altered

  • Requests made after the 7-day reporting period

  • Normal variations in color or placement that may occur during the production process

Shipping Issues

Merciful Meadows is not responsible for delays caused by shipping carriers, weather, or other circumstances beyond our control. However, if your package arrives damaged or you receive the wrong item, please contact us and we'll be happy to assist you.

Contact Us

If you have any questions about your order or need assistance with a damaged or incorrect item, please reach out through our contact page or email us. We're committed to providing excellent customer service and will do our best to resolve any issues promptly.

Thank you for supporting Merciful Meadows. We truly appreciate your business and the opportunity to create something special just for you.